Returns & Exchanges
At Beer Pronto, we want you to enjoy every sip, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer returns and replacements on a case-by-case basis for quality-related issues.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the packaging and the specific product damage or error to help us process your claim quickly.
Review Process
Our team will assess your request against our quality standards and notify you of the approval or rejection of your refund or replacement.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing