Frequently Asked Questions
Everything you need to know about your Beer Pronto delivery.
How long does shipping take?
We offer same-day dispatch for orders placed before 2 PM. Standard delivery typically takes 2-4 business days, while express shipping arrives within 1-2 business days depending on your location.
Do I need to show ID to receive my order?
Yes. In accordance with liquor licensing laws, someone over the age of 18 must be present to sign for the delivery and provide a valid government-issued photo ID.
What happens if my bottles arrive broken?
We take great care in packaging, but if your order arrives damaged, please take a photo and contact our support team within 24 hours. We will arrange a full refund or a replacement immediately.
Can I track my delivery in real-time?
Absolutely. Once your order leaves our warehouse, you will receive a tracking link via email and SMS to monitor your beer's journey to your doorstep.
Do you offer cold delivery options?
Currently, our beers are shipped at ambient temperatures in insulated packaging. We recommend refrigerating your brews immediately upon arrival for the best tasting experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.